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Customer Service

Delivery and Returns

We hope you love shopping with Fresh Cream Cakes. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Fresh Cream Cakes late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority.

Deliveries to our Outlets addresses will be from 12.00 and collection will be before 18.00

Our Outlet Locations
Outlet StoreAddressPostcodeTel No.
Pastry House 389b Coventry Road, Small Heath B10 0SP 0121 772 7723
Pastry House Soho Rd, Handsworth, Birmingham B21 9SX 0121 439 4005
Sultan Restaurant 132 Stratford Rd, Birmingham
B11 1AJ 0121 771 3378
Kafe Lahore 41-143 Ladypool Rd, Birmingham B12 8LH 0121 446 4442
Kafe Lahore 41-143 Ladypool Rd, Birmingham B12 8LH 0121 446 4442
Kafe Lahore 41-143 Ladypool Rd, Birmingham B12 8LH 0121 446 4442
Kafe Lahore 41-143 Ladypool Rd, Birmingham B12 8LH 0121 446 4442

*before tax and additional charges
**after processing if ordered by 12:00 noon PST

Returns and Replacements

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.


Returning Gifts

When returning a gift, a FreshCream Cake Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from FreshCream Cake website.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your FreshCream Cake order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Venustheme to process your return.